- Published on
[Consultant's Tool Box] Weinberg's story "The service is so good that the provider may stop the service."
Roughly speaking
- Actually, this is the second introduction. I call him Ikyu in the West.
- The paradox of railways and the inverse paradox of railways. If the service is bad, the service will be denied, and if the service is too good, the service will be cancelled.
- A frightening conclusion led to errors in observational data. Be careful about how you view things that have and have no data. We also explain why middle-aged people are preaching.
Gerald Weinberg, also known as Ikyu, the West
Today we will introduce the "consultant toolbox" of genius consultants, Westerners Ikkyu and Weinberg.
Actually, this is the second time I've introduced this book. Last time, I introduced a tool called "Wishing Staff and Cary Garbage Alert". Wish wands are tips for expressing hopes openly, and garbage warnings are signals that tell you what you need to tackle and what you shouldn't.
Weinberg is familiar to engineers, and is a stark contrast when it comes to problem-finding ability (usually problem-solving skills are tested, but what Weinberg specializes in is problem-finding ability).
A well-known book features Is the light on? - The human science of problem discovery (Kyoritsu Publishing), full of the best sluts. I read it regularly, so this is my second introduction.
This time, I will introduce a story in which if you view data incorrectly from within the toolbox, you can draw an incredible conclusion.
Paradox of the railway. If the service is too bad, you won't find any needs.
An executive from a railway company rejected a request to make a station a stop. When they looked into the situation, they found out that they were not waiting at the station at that time. In the first place, the train won't stop at that time, so there's no reason to wait.
In other words, customers do not use the service because they are not satisfied. As a result, the service provider decides that there is no need for the service and rejects the request for it to be provided.
The opposite is happening in the consulting industry. "If the service is too good, the provider will stop the service because it won't hear any reputation."
What does this mean? As consultants work every day, they worry that they can't hear any feedback from their clients about consulting. "Maybe what I'm doing isn't being appreciated." Actually, that's not the case. The reason why I can't hear the reputation is because I'm satisfied with the service. A boss who seems bored is very similar to the best pattern.
Let me introduce one more. A subordinate who was worried about his boss's attitude regarding how to carry out a certain job consulted his boss's secretary. The secretary replied, "My boss will probably be busy, so my boss wouldn't like to consult with him every time," and his subordinates didn't speak to me and did the job and failed.
Did the secretary know exactly what he was doing? The secretary is merely a secretary and does not understand the true feelings of his boss. This means it would have been faster if the subordinates themselves checked with their superiors. This is also a problem caused by incorrect data collection.
False conclusions derived from errors in observational data
When observational data is present, observational data may be neglected, observational data is taken too seriously, or misconstrued on world lines that do not have observational data. The same goes for experience. Why do middle-aged stories seem like preaching? This is because they overconfided their experience and mistakenly mistakenly believe that they already know the conclusions of what the new employee has experienced. And in most cases, this sermon is not accurate. However, when newcomers accept the sermon, they should not take the observational data lightly and think that middle-aged sermons are unreliable.
I would like you to keep the perspective of a third party within yourself, and try to handle data impartially, or deliberately not deal with it. Weinberg is an interesting toolbox to introduce training to view multiple world lines.